Serve GardaWorld customers from the in office Sainte-Thérèse office using confident telephone communication and professional problem resolution. This full-time role supports internal and external customers daily.
As a Customer Service Representative, you will maintain satisfaction through empathetic service, sound judgment, and organized follow-through. The role requires computer proficiency, strong communication, and experience managing complex or escalated inquiries. Garda Alarm Services Corporation values effective collaboration across varying skill levels.
Key Responsibilities: Respond confidently and professionally to customer telephone inquiries
Resolve concerns by identifying causes and explaining solutions
Follow up to confirm customer issue resolution




Recommend improvements benefiting customers and increasing efficiency
Coordinate activities with colleagues and support additional projects
Requirements: High school diploma
At least one year of customer service experience
Proficiency with computer tools and applications
Excellent oral and written communication skills
Availability for on-call periods, weekends, evenings, and holidays
Bring customer-focused communication, organized judgment, and escalation management skills to GardaWorld’s Sainte-Thérèse customer experience team.

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📌 Customer Service Representative GardaWorld (Quebec City)
🏢 GardaWorld
📍 Quebec City