Support Health Link technology operations at Southport Tower through database maintenance, troubleshooting, and accurate administrative coordination.
As an Administrative Support IV, you will provide advanced administrative, technical, and operational support for the Health Link contact centre. Maintain information across InformAlberta, Genesys Pure Cloud, SharePoint Online, and Connect Care. Work with Coordinators and Technology Analysts to uphold policies, documentation, and standards.
Key Responsibilities: Maintain data across Health Link databases and supporting documentation
Assist with database enhancements and user acceptance testing
Provide first-line technical support and troubleshoot staff issues
Track assets and complete user provisioning activities
Create flowcharts,



process documentation, and job aids
Requirements: Some post-secondary education
Three recent years in contact-centre or technology support environments
One year supporting enterprise applications or contact-centre technologies
Intermediate Microsoft Excel skills, including formulas and lookups
Solid communication, judgment, confidentiality, and prioritization skills
Apply technology support, database, testing, and documentation expertise to maintain Health Link services and information for Albertans.

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📌 Health Link Technology Support Administrator (Alberta)
🏢 Primary Care Alberta
📍 Alberta