Support U.S. payroll questions remotely through Workday, applying payroll tax knowledge and empathetic written communication. Serve employees across multiple states.
As the first contact for a consolidated U.S. multi-state operation, you will own the payroll mailbox and tier-one case resolution. Opensity Solutions supports law firms, financial institutions, and skilled services firms through technology-enabled managed services. The position handles pay, deductions, taxes, direct deposits, and related employee requests.
Key Responsibilities: Monitor payroll mailbox and ticketing portal within SLA requirements
Resolve tier-one pay, deduction, tax, and direct deposit cases
Produce pay statements, W-2 reprints, and VOE requests




Escalate complex issues with complete context to appropriate owners
Support biweekly payroll processing and inquiry spikes
Requirements: Three or more years in payroll, HR shared services, or employee support
Beginner to intermediate U.S. tax compliance knowledge
Knowledge of gross-to-net payroll, taxes, and deductions
Workday and ticketing or case tools preferred
Fluent English, discretion, empathy, and U.S. business-hours overlap
Apply payroll expertise, Workday familiarity, and clear communication to support accurate employee resolutions at Opensity Solutions.

#J-18808-Ljbffr

📌 Payroll Tax Support Specialist (British Columbia)
🏢 Opensity Solutions
📍 British Columbia