ABOUT EVENTCONNECT
At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.

EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service. Please note, the current opportunity we are hiring for will support our West Coast team and work a schedules shift of Monday to Friday, 11:30am – 8:00 PM ET.

EVENTCONNECT OFFERS

Competitive salary and benefits

Casual but energetic work environment made for today’s workers

Performance-driven culture

Growth opportunities

IT equipment provided

A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

ABOUT THE ROLE
At EventConnect, our clients are the focus of our teams each and every day. As a Customer Success Specialist, you are the first point of contact for our individual athletes and team’'s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable.



Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.

RESPONSIBILITIES

Assist clients with questions about the overall platform by telephone, email & live chat

Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating

Continuously working to troubleshoot queries

Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes

Support individual reservations within team blocks

Monitor hotel compliance with rooming lists

Completing, tracking and reporting support tickets through the CRM system

Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.

QUALIFICATIONS

Ability to multitask and be agile in a quick-paced environment

Ability to quickly identify and assess customers' needs to achieve satisfaction

Accepts and welcomes new challenges

Accountable for being a team member and contributing to goals

Friendly, professional and confident nature both on the phone and through email communications

Strong problem-solving skills and ability to collaborate with others......

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📌 Sports & Hospitality Management, Customer Success Agent (BC) (British Columbia)
🏢 EventConnect
📍 British Columbia