Keep Charton Hobbs Group’s commercial systems reliable through Dynamics 365 support, root-cause analysis, and trusted data across Canada. French and English required.
As an Application Support Analyst, you will support Dynamics 365 CRM, Business Central, Pawa, Power BI, and Microsoft Fabric. You will prioritize escalations by business impact, distinguish technical causes, and guide fixes through validation. Your analysis will help sales, marketing, supply chain, and finance teams work with dependable platforms, integrations, reports, and data.
Key Responsibilities: Prioritize escalated issues and keep users informed through resolution
Reconcile goals, plans, orders, invoices, and reporting data
Escalate code defects with complete diagnoses to technical partners
Monitor integrations, refreshes, pipelines,



and expiring credentials
Maintain roles, access designs, runbooks, and knowledge documentation
Requirements: Three or more years in application support or systems analysis
Experience with Dynamics 365, Dataverse, ERP, Power BI, or planning platforms
Ability to read JSON payloads and API errors
Experience with testing, user acceptance, version management, and releases
Structured ticket management and root-cause analysis practices
Bring systematic troubleshooting and bilingual communication skills to Dynamics 365 support for Charton Hobbs Group’s Canadian operations.

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📌 Dynamics 365 Application Support Analyst (Quebec City)
🏢 CHARTON HOBBS
📍 Quebec City