Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Front Desk Manager to join our team.

Pay Range
CAD $43,000.00 - CAD $45,000.00 /Yr.

What You'll Do

Provide leadership, direction, and support to Guest Services and Front Office associates.

Oversee daily guest services operations, including check-in, check-out, reservations, room assignments, and guest requests.

Ensure guests receive a warm, professional, and welcoming experience throughout their stay.

Monitor guest satisfaction and respond promptly and professionally to questions, concerns, and service recovery opportunities.

Resolve guest issues and complaints with appropriate judgment, urgency, and follow-through.

Assist with training, coaching, and development of Guest Services associates to ensure consistent service and operational standards.

Monitor front desk operations, lobby presentation, and guest service areas to ensure cleanliness, organization, and brand standards.

Coordinate with Housekeeping, Maintenance, Food & Beverage, and other hotel departments to ensure guest needs are addressed efficiently.

Review and maintain accurate guest information, room status, billing, and payment details in accordance with hotel procedures.

Assist with daily operational reports, cash handling, deposits, and other front office administrative responsibilities.

Support the management team in achieving guest satisfaction, revenue, service, and operational goals.

Monitor staffing levels and assist with scheduling to ensure appropriate coverage based on business needs.

Promote hotel amenities, services, and programs while identifying opportunities to enhance the guest experience.

Ensure compliance with hotel policies, brand standards, safety procedures, and applicable regulations.

Communicate important guest, operational,



and maintenance information to appropriate hotel leadership and departments.

Perform other duties as assigned.

Qualifications & Requirements

Previous hotel, guest services, front office, or hospitality experience required.

Previous supervisory or leadership experience preferred.

Strong guest-service and communication skills.

Ability to effectively resolve guest concerns and service issues in a professional manner.

Strong organizational, problem-solving, and time-management skills.

Ability to lead, coach, and motivate associates in a fast-paced environment.

Ability to work independently and as part of a team.

Qualified appearance and demeanor.

Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

What We're Looking For

A guest-focused leader who takes pride in creating exceptional hospitality experiences.

A confident and approachable professional who can effectively lead and support a team.

A problem-solver who responds to guest concerns with urgency, professionalism, and sound judgment.

A detail-oriented leader who understands the importance of accurate front office operations.

Someone who demonstrates reliability, accountability, professionalism, and a commitment to service excellence.

Physical Requirements

Stand and walk for extended periods.

Frequently sit, stand, bend, reach, and move throughout the hotel.

Occasionally lift, carry, and maneuver supplies and equipment.





Occasionally lift up to 25 pounds.Work in a fast-paced environment and remain professional while handling multiple priorities.

Use computers, phones, handheld devices, and other hotel technology throughout the workday.

Experience With The Following Is Preferred

Property Management Systems (PMS)

Point-of-Sale (POS) systems

Guest messaging and communication platforms

Online travel agency (OTA) and reservation systemsMicrosoft Office Suite

Mobile or handheld hotel communication tools

Amazing Benefits At A Glance

Team-Driven and Values-Based Culture

Medical, Dental & Vision Insurance

Paid Vacation, PTO & Holidays

RSP with Company Match after 6 months

Employee Assistance Program

Career Growth Opportunities & Leadership Development Programs

Reduced Hotel Rates Throughout Our Portfolio

Employee Referral Program

Life Insurance

Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?
At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.

#J-18808-Ljbffr

📌 Front Desk Manager (Alberta)
🏢 Hotel Equities
📍 Alberta