Build customer connections with Manulife in a hybrid role combining French-English service, emotional intelligence, and advanced technology.
Working Tuesday through Thursday in the office and remotely during the rest of the week, you will support customers through several channels. This position serves policyholders, agents, and partners while handling high inquiry volumes. Accurate documentation, product knowledge, and collaboration support efficient concern resolution.
Key Responsibilities: Deliver exceptional French-English service by phone, email, and chat
Use empathy to create trust and positive customer relationships
Handle inquiries and identify appropriate proactive solutions
Apply software and technology to document interactions accurately




Stay current on services, products, and industry regulations
Requirements: Bilingual written and verbal proficiency in French and English
Experience supporting customers in fast-paced service environments
Strong technical ability across multiple systems
Call center experience within financial services is an asset
Initiative, flexibility, collaboration, and openness to feedback
Apply your bilingual service skills, technical ability, and emotional intelligence in Manulife’s versatile hybrid contact center.

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📌 Hybrid Bilingual Customer Support Specialist (Quebec City)
🏢 Manulife
📍 Quebec City