Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Fairmont Banff Springs is looking for an energetic individual to assist in the delivery of our Adventure & Experiences Guiding program. Adventure & Experiences Guides should have a wide variety of talents but above all should have excellent customer service skills and a willingness to learn.
Starting Rate: $25.50 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $29.30.
Job Duties Include:
Lead / Guide experiences not limited to guided wilderness, vehicle and bike tours, as well as walks and hikes.
Share the history and culture of Canadian Rockies enthusiastically
Assist in contacting guests before their hotel arrival to ensure smooth delivery of guided experiences
Selling, booking and updating guided experiences
Be responsible for a positive, safe and memorable experience for each and every guest
Maintain positive working relationships with Parks Canada and adhere to all Parks regulations
Assist in the set-up for all facilitated activities and execute clean-up duties upon completion of program, including cleaning and sanitizing of spaces and objects, before, during, and after the facilities open / activity ends
Qualifications
Your Skills & Qualifications:
16 hour Standard First Aid & CPR C level or greater is mandatory
Apprentice Interpretive Guide Certification from IGA or equivalent
Four Season Group Management Certification from IGA required
Class 4 Drivers License and clean driving history
Minimum one years recent experience working in a high-volume,
fast-paced recreational / guiding environment
Excellent work organization – ability to solve problems and respond to changing conditions or unexpected events
Positive, outgoing and professional attitude with a passion for National Parks and Town of Banff
Graduate or student of an Outdoor Recreation/ Ecotourism or Tourism program an asset
Must be physically fit and able to run all activities in any weather including walking, hiking, biking.
Must be able to lift and carry 40+ lbs and be on your feet for 8 hours a day
Additional Information
Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended advantages like; Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs.Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
[email protected]
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📌 Adventure & Experiences Guide (Alberta)
🏢 Accor
📍 Alberta