Support Shoppers Drug Mart stores from Toronto using marketing knowledge, customer service expertise, and clear telephone and email communication.
As a Marketing Call Centre Specialist, you will respond to marketing and logistics inquiries from stores. Reporting to the Senior Manager, you will provide first-level service, manage ServiceNow tickets, and refer complex issues promptly. The work supports customer satisfaction through accurate, timely responses.
Key Responsibilities: Answer store inquiries through calls, emails, and ServiceNow tickets
Log interactions accurately and escalate complex issues promptly
Monitor Call Centre KPIs, including ATT, AHT, and ASA
Identify recurring issues and contribute to process improvements




Maintain knowledge of marketing programs and distribution processes
Requirements: Two to four years in customer service or call centres
Experience supporting retail operations, supply chain, or distribution
Post-secondary education in a related field
Microsoft Office, SAP, Genesys, ServiceNow, and WMS knowledge
English fluency, rotating-shift availability, and weekend availability
Bring organized problem-solving, retail knowledge, and solid communication skills to Shoppers Drug Mart’s Toronto marketing call centre.

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📌 Marketing Call Centre Specialist (Ontario)
🏢 Shoppers Drug Mart
📍 Ontario