Apply business analysis and workflow expertise as a Program Analyst with Legal Aid Ontario in Toronto. Support client-focused justice services through evidence-based operational improvements.
Reporting to the Manager of Administrative and Web Services, you will support the Clinic Resource Office and its service partners. The work covers process analysis, operational reviews, reporting, stakeholder consultation, and business planning. You will help improve services for LAO-funded Community Legal Clinics, Student Legal Service Organizations, and Indigenous Legal Service Organizations.
Key Responsibilities: Analyze workflows, service models, processes, and reporting requirements
Document procedures, service standards, guidelines, and supporting materials
Develop dashboards, performance reports, business cases, and presentations




Coordinate stakeholder consultations and gather operational feedback
Identify risks, trends, duplication, and continuous improvement opportunities
Requirements: Minimum five years of relevant professional experience
Degree in business, public administration, information management, or related field
Experience with operational reviews, process mapping, and continuous improvement
Robust analytical, communication, facilitation, and relationship management skills
Advanced Microsoft Office proficiency, particularly Excel, Word, and PowerPoint
Bring operational analysis, performance reporting, and stakeholder consultation expertise to Legal Aid Ontario’s Clinic Resource Office in Toronto.

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📌 Business Analysis Program Analyst (Ontario)
🏢 Legal Aid Ontario
📍 Ontario