Support BMO customers through retail banking sales and service, needs-based conversations, and seamless transaction execution at 1 West Street.
This Customer Service Representative position focuses on understanding personal banking and credit card needs while contributing to branch results. You will review customer profiles, discuss relevant products and promotions, and connect customers with specialists when appropriate. The work includes routine service requests, inquiries, applications, cash handling, and operational activities under established rules and supervision.
Key Responsibilities: Review profiles and conduct needs-based customer conversations
Discuss personal banking and credit card needs
Integrate relevant marketing promotions into conversations




Manage, load, and reconcile cash transactions
Complete operational activities and customer applications
Requirements: Knowledge of personal, commercial, and partner offers
Basic knowledge of specialized banking solutions
Resourceful approach when engaging customers
Organization and collaboration skills at a basic level
Ability to solve problems within established limits
Bring customer focus, product knowledge, and accurate execution to BMO’s retail banking sales and service team.

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📌 Retail Banking Sales Service Advisor (Newfoundland and Labrador)
🏢 Bank of Montreal
📍 Newfoundland and Labrador