Deliver accurate claims information from WCB-Alberta’s Edmonton Claims Contact Centre. Use active listening, sound judgment, and empathy in every customer interaction.
As a permanent, full-time Customer Contact Representative, you will support workers, employers, medical communities, and government partners. You will answer claims-process questions, educate business partners about Workers’ Compensation benefits, and help minimize workplace-injury impacts across Alberta.
Key Responsibilities: Assess caller concerns and determine appropriate actions quickly
Answer WCB inquiries in a busy inbound call centre
Collect claim information for Adjudication and Case Management teams
Document pertinent information clearly and concisely




Release information under ATIA and POPA requirements
Requirements: Superior verbal and written communication skills
Experience serving customers by phone or face to face
Solid active listening, negotiation, and critical-thinking skills
Proficient computer and keyboarding skills, including MS Office
Availability Monday to Friday, 8:00 a.m. to 4:45 p.m.
Bring calm communication, accurate documentation, and sound decision-making to WCB-Alberta’s customer-focused claims service in Edmonton.

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📌 Customer Contact Representative Claims Centre (Alberta)
🏢 WCB Alberta
📍 Alberta