Coordinate customer service requests, work orders, and invoicing as a Service Writer supporting effective day-to-day Service Department operations.
This Service Writer opens and closes repair work orders, prepares customer invoices, and reviews technician time daily. The role maintains customer and equipment profiles while facilitating month-end service processes. It also promotes CNH credit cards and Protection Plan Plus programs to customers.
Key Responsibilities: Open work orders for service requests and repair work
Prepare and distribute customer invoices by email
Follow up with customers regarding payment when required
Facilitate monthly work order opening and closing
Promote CNH credit cards and Protection Plan Plus
Requirements: Organized approach to general office operations
Detail-oriented processing of work orders and invoices
Customer-focused communication with service customers
Ability to manage multiple priorities effectively
Support customers and service operations through accurate work orders, invoicing, records, and Protection Plan Plus administration.

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📌 Customer Service Work Order Writer (Ontario)
🏢 Equipment Ontario
📍 Ontario