Lead customer experience and omni sales at Indigo while guiding service, product recommendations, and store performance across the sales floor.
The Customer Experience Manager leads a specialty retail team and the store’s omni-businesses. You will master Indigo’s service model, analyze scorecard data, address performance gaps, and support customers’ frictionless shopping experiences. The role also develops employee engagement, growth, and development.
Key Responsibilities: Manage and motivate teams delivering excellent customer service
Analyze sales performance and create action plans
Lead omni-sales programs and effective sales-floor technology
Execute national and store-level author and kids events
Manage inventory processes, returns, openings, and closings
Requirements: College degree preferred or equivalent job experience
Two to three years of specialty retail management experience
Availability for evenings, weekends, holidays, and versatile schedules
Ability to remain mobile on the sales floor
Ability to lift items up to 40 pounds safely
Bring retail leadership, customer advocacy, omni-sales expertise, and team development to Indigo’s customer experience.

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📌 Customer Experience Retail Manager (Alberta)
🏢 Indigo
📍 Alberta