Lead public-facing customer service operations for the City of Coquitlam’s Bylaw Services team, using sound judgment and strong administrative skills. This regular full-time position serves a growing local community.
As Customer Service Supervisor, you will oversee day-to-day public service counter administration and support clerical staff. The position requires report preparation, policy interpretation, process review, staff training, and strong POS and cash-handling knowledge. You will monitor standards across in-person, telephone, and email enquiries.
Key Responsibilities: Oversee daily administrative operations at the public service counter
Supervise and assist clerical staff within the division
Generate and prepare operational reports




Handle inquiries about bylaws and departmental procedures
Provide training and ongoing direction to staff
Requirements: Completed Grade 12 with relevant courses
Related supervisory experience or equivalent training and experience
Solid verbal, written, technical, and analytical skills
Sound judgment, leadership, tact, and diplomacy
Valid British Columbia Driver’s License
Apply customer service leadership, administrative oversight, and bylaw knowledge to support Coquitlam’s public service operations.

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📌 Bylaw Services Customer Service Supervisor (British Columbia)
🏢 CivicInfo BC
📍 British Columbia