Manage UBC night audit and guest services with accuracy, attention to detail, and robust telephone communication. Work overnight in a 24-hour conference operation.
This Front Counter Supervisor position oversees overnight front desk activities for Conferences and Accommodation. You process reservations, guest transactions, room allocations, payments, and Opera audit reports. The work includes supervising Customer Service Representatives, coordinating assignments, training staff, maintaining shift communication, and consulting managers on extraordinary problems or policy concerns.
Key Responsibilities: Cross-check group and individual rates during night audit
Balance cash and receipts from guest payments
Verify registration cards and guest folios for accuracy




Train representatives and monitor policy adherence
Maintain log books, memos, and Shift Activity Reports
Requirements: Three years of related experience with required education
Ability to maintain accuracy and attention to detail
Ability to operate computerized systems and office equipment
Intermediate word processing, spreadsheet, and email skills
Ability to type 50 words per minute
Use night audit, computerized systems, cash balancing, and staff supervision skills to maintain accurate overnight UBC guest services.

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📌 Night Audit Customer Service Supervisor (British Columbia)
🏢 UBC The University of British Columbia
📍 British Columbia