Support applicants at DriveTest Centres through licensing information, written testing, and attentive customer service for Serco Canada Inc.
This Customer Service Agent position provides information and assistance for Ontario Driver’s Licence applications across all licence classes. You review applicant information, conduct testing activities, process fees, and help ensure fair, proper issuance. Strong communication, multitasking, sensitive-information handling, and decision-making skills are essential for the work.
Key Responsibilities: Provide information and assistance for licence classes
Deliver excellent service during Driver Examination Services
Administer written and oral knowledge testing
Collect fees for diverse transactions
Maintain confidentiality and follow operational procedures
Requirements: Two years of excellent customer service experience
Ability to handle sensitive personal information
Strong judgement and decision-making skills
Ability to manage multiple tasks
Knowledge of Highway Traffic Act requirements
Apply communication, multitasking, and licensing knowledge while guiding applicants through Driver Examination Services at DriveTest Centres.

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📌 DriveTest Customer Service Agent (Ontario)
🏢 Serco
📍 Ontario