Support IPEX customers from Oakville, Ontario, using order management and communication skills in a hybrid role with three onsite days weekly.
As a Customer Service Representative, you will support multiple accounts and work across organizational levels. You will manage inquiries, orders, pricing, delivery requirements, and technical support. The role reports to the Customer Service Manager and requires five years of representative experience.
Key Responsibilities: Respond to order, pricing, delivery, and technical inquiries
Enter, release, and track orders through EDI, fax, and phone
Resolve delays, service problems, and customer disputes
Verify account numbers, pricing, terms, and delivery requirements




Track backorders and coordinate production, purchasing, and distribution responses
Requirements: Minimum five years of customer service representative experience
Excellent Microsoft Office 365, computer, and internet skills
Robust written and verbal communication skills
Excellent time management, follow-up, organization, and accuracy
SAP knowledge or industry experience is an asset
Bring customer service, order coordination, and issue resolution expertise to IPEX’s Oakville customer support team.

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📌 Customer Service Representative Oakville (Ontario)
🏢 Ipex
📍 Ontario