Build client support expertise at Stord through case management, qualified communication, and careful execution of established workflows onsite. Serve clients across multiple channels.
As a Customer Experience Associate I, you will deliver timely, accurate support for standard client inquiries. The role centers on managing cases, following SOPs, maintaining complete Salesforce documentation, and providing consistent updates through resolution. You will collaborate internally, seek guidance, and strengthen skills for more complex scenarios.
Key Responsibilities: Manage client cases using established processes and workflows
Follow SOPs to resolve standard, well-defined client issues
Provide clear updates throughout each client resolution
Maintain complete,



accurate case documentation and system updates
Partner with internal teams to support case resolution
Requirements: Two years in customer support, client experience, or related work
Strong attention to detail in communications and updates
Ability to follow established workflows, SOPs, and guidelines
Comfort using multiple tools and systems
Fast-paced or client-facing experience preferred
Bring client support, workflow adherence, and accurate documentation to Stord’s foundational Customer Experience Associate team.

#J-18808-Ljbffr

📌 Stord Client Support Associate (British Columbia)
🏢 Stord-Warehous
📍 British Columbia