Help BMO customers navigate payment strategies through bilingual account resolution, responsive service, and professional collections conversations. Build trust through expertise.
In this Bilingual Account Specialist position, you develop customer rapport and provide advice related to payments and overall collections strategies. You manage customer calls, process transactions, complete documentation, and refer matters to internal business groups. You also support long-term relationships and share of wallet.
Key Responsibilities: Contact customers for application and payment information
Keep customers informed about payment status and results
Process transactions and send client communications
Escalate complex or unresolved situations to managers
Maintain customer and Bank information confidentiality
Requirements: Positive knowledge of BMO products and services
Knowledge of competitive marketplace and product trends
Good customer communication and organization skills
Good collaboration and team skills
Specialized knowledge in the functional area
Bring bilingual service, customer rapport, and payment strategy expertise to BMO’s account resolution and collections activities.

#J-18808-Ljbffr

📌 BMO Bilingual Account Resolution Advisor (Quebec City)
🏢 BMO
📍 Quebec City