Support end users through Microsoft technologies, networking, and device troubleshooting as a Deskside Support Analyst providing onsite assistance. Customer service remains central.
At Compugen Inc, this analyst resolves incidents and service requests using Office 365, Microsoft Teams, Intune, SCCM, Active Directory, OneDrive, and Exchange Server. Responsibilities span Windows 10 and 11, Android and iOS devices, desktops, laptops, tablets, printers, networks, audiovisual equipment, and mobile devices. Work occurs onsite in Victoria, with occasional BC travel or coverage.
Key Responsibilities: Resolve user incidents and service requests within deadlines
Troubleshoot and maintain printers and related installations
Provide phone, email, chat, remote, and hands-on support
Track outages, known issues,



and major incidents
Maintain knowledge-base documentation and detailed ticket updates
Requirements: Experience with Microsoft endpoint and productivity technologies
In-depth knowledge of computers, networks, printers, and mobile devices
Robust written, verbal, and interpersonal communication skills
Ability to follow procedures accurately and consistently
Strong time-management, organization, and prioritization abilities
Bring Microsoft platform knowledge, technical troubleshooting, and organized service delivery to Compugen Inc’s onsite support team.

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📌 Technical Support Analyst Microsoft Technologies (British Columbia)
🏢 Compugen
📍 British Columbia