Support people and pets during urgent care as a VEG Client Coordinator focused on communication, emotional intelligence, and seamless emergency service. Experience spans every customer touchpoint.
This Customer Experience Coordinator role centers on delivering personalized care through veterinary emergency visits. You will guide customers through communications, financial options, end-of-life decisions, and follow-up while coordinating with medical teams. Success requires adaptability, empathy, organization, and confident interaction with diverse people.
Key Responsibilities: Provide compassionate guidance on financial and end-of-life decisions
Deliver personalized experiences and creative customer solutions
Follow up after visits about each pet’s care




Capture special moments with customer permission
Keep nursing teams and doctors informed
Requirements: Two or more years in a customer service role
High emotional intelligence and empathetic communication
Adaptability and composure in high stakes environments
Ability to interact positively with anyone
Willingness to work amid noise and unpleasant odors
Use compassionate guidance, emotional intelligence, and follow-through to strengthen customer relationships throughout VEG emergency care.

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📌 Veterinary Emergency Client Coordinator (Ontario)
🏢 VEG ER for Pets
📍 Ontario