We have one (1) permanent full time positions located at our main office in SE, Calgary.

Working days will be on Mondays to Fridays, totaling 37.5 hours per week.

Start date is December 01, 2026.

This posting closes on November 27, 2026.

Program Summary
The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

We offer personal empowerment through support and advocacy with systems navigation and access and community connections as well as case management and service coordination. The domains of focus include: assessment, finance, housing, justice, employment, education, parenting, relationships, and health.

Job Summary
The CAPA Case Manager is responsible for the coordination, implementation, and monitoring of individualized services within the Calgary Alternative Poss-Abilities Program (CAPA), in alignment with Alberta Cross-Disability Support Services (CDSS) program objectives and guidelines.

The Case Manager provides navigation support to adults with disabilities, assisting individuals to access services, build capacity, and achieve increased independence and community inclusion. This includes conducting needs-based assessments, facilitating person-centred planning, and coordinating access to appropriate community and government resources.

The Case Manager works collaboratively with individuals, guardians, and support networks to develop and implement service plans that reflect client goals, strengths, and needs. The role ensures supports are responsive, outcome-focused, and compliant with legislation, CDSS expectations, agency policies, and funder requirements.

Where appropriate, the Case Manager facilitates warm transitions to other programs or long-term supports and discontinues services when individuals become eligible for alternate funding or services, in accordance with CDSS guidelines.

The Case Manager is responsible for:

Delivering navigation and coordination supports consistent with CDSS program objectives

Completing and maintaining needs-based assessments to inform service planning

Ensuring services promote independence, self-reliance, and community participation

Monitoring outcomes and ensuring services align with funder and CDSS reporting expectations

Key Responsibilities
Client

Establish respectful, professional relationships with clients





Obtain and document informed consent from the individual and/or guardian prior to service delivery

Conduct needs-based assessments that align with medical documentation and identified disability-related needs

Develop, implement, and regularly review Individual Service Agreements (ISAs) that reflect client goals, strengths, and desired outcomes

Provide navigation support by connecting clients to appropriate services, including:

Skill development and life skills training

Community-based resources and social supports

Income and disability support

Mental health and addiction services

Volunteer and community participation opportunities

Support the development of healthy social networks, problem-solving skills, and community engagement

Facilitate access to adaptive equipment and specialized resources where appropriate

Promote client autonomy, dignity, and inclusion in all service interactions

Monitor progress and adjust supports based on outcomes and changing needs

Maintain accurate, timely, and complete documentation (e.g., case notes, ISAs, reports) in CASS systems

Coordinate services across multiple providers to ensure alignment with client goals and CDSS expectations

Facilitate referrals and system navigation, ensuring individuals access the most appropriate supports

Provide warm handoffs to external programs, agencies, or services to ensure continuity of care

Identify when individuals may be eligible for other programs (e.g., PDD, ABII, FASD, CAPCC) and support transition accordingly

Discontinue services in alignment with CDSS requirements when individuals become eligible for alternate programs

Address service gaps, emerging risks, and barriers to access

Agency/ Program (CAPA)
Ensure all services are delivered in alignment with:

CDSS program objectives and service descriptions

Agency policies and procedures

Applicable legislation and ethical standards

Maintain accurate records for financial and program reporting requirements, including supporting data for:

Quarterly outcome and performance reporting

Semi-annual and annual reporting requirements

Communicate regularly with the CAPA Program Manager regarding client progress, risks, and service needs





Submit required documentation (ISAs, reports, etc.) within established timelines

Participate in program evaluation, quality assurance, and continuous improvement activities

Support compliance with service withdrawal and concern resolution processes

Participate in team meetings and collaborative planning activities

Maintain required training and professional development

Documentation, Monitoring & Outcomes

Track and document client outcomes and service effectiveness in alignment with CDSS expectations

Ensure documentation demonstrates progress toward independence, community inclusion, and personal goals

Contribute to program-level reporting by providing accurate and timely client data

Maintain confidentiality and adhere to all privacy and documentation standards

Culture

Model and demonstrate CASS values in all interactions with clients, staff, and community members

Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization

Demonstrate an ability and willingness to give and receive honest, balanced feedback

Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS policies and procedures, Code of Ethics forRehabilitation Professionals, and other applicable professional bodies

Qualifications and Experience

Several years of experience in Human Services

Demonstrated experience in case management and service navigation

Strong knowledge of Alberta CDSS and broader disability service systems

Experience conducting needs-based assessments and person-centred planning

Strong documentation, reporting, and organizational skills

Ability to manage multiple priorities and meet deadlines

Strong interpersonal and communication skills

Ability to work independently and collaboratively

Critical thinking and problem-solving skills

Experience in non-profit or community-based services is an asset

Proficiency in Microsoft Office

Required Education

Degree or diploma in a Human Services related discipline

Other Required Skills

A current Basic First Aid/Emergency First Aid certification that includes CPR/AED

A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS

A vehicle and valid driver's license are considered assets

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📌 Case Manager Poss-Abilities Program (Alberta)
🏢 Calgary Alternative Support Services
📍 Alberta