Supply Chain Customer Service Coordinators at The Home Depot Canada resolve complex orders using critical thinking and qualified communication in an office setting.
This coordinator drives customer satisfaction while investigating purchase order status cases and coordinating escalations. The position works with Supply Chain, store, and vendor teams to address order inquiries, identify trends, and improve customer experience. It reports to the Manager, Supply Chain Customer Service.
Key Responsibilities: Investigate and resolve complex purchase order status cases
Coordinate escalation resolution for customer orders
Appoint THD deliveries into stores and communicate plans
Identify delivery patterns and recommend customer experience improvements




Support expedites during peak operations and crisis situations
Requirements: Bachelor's degree, college diploma, or equivalent supply chain program
Three to five years of frontline customer service experience
Strong organization, problem solving, and critical thinking skills
Analytical skills, reporting development, and trend analysis ability
Store experience is a definite asset
Apply customer service leadership, analytical thinking, and supply chain coordination to complex order issues at The Home Depot Canada.

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📌 Supply Chain Customer Service Coordinator (Ontario)
🏢 The Home Depot Canada
📍 Ontario