Bilingual customer service professionals can support First National clients from its Montreal office while managing high-volume telephone inquiries. Apply English and French communication skills to resolve requests accurately and promptly.
As a Bilingual Customer Relations Agent, you will process client inquiries according to company policy. The position involves calls, written requests, account updates, online services, and privacy protection. Mortgage experience is an asset, while MS Office competency and problem-solving ability support daily work.
Key Responsibilities: Answer incoming calls and make outbound calls when necessary
Handle 50 to 65 calls daily
Resolve inquiries received by fax, mail, email, or online account




Process client changes and confirm resolution
Protect privacy while promoting online services
Requirements: English and French bilingualism required for customer interactions
Post-secondary education or equivalent experience preferred
MS Office competency and ability to learn systems
Excellent telephone manner and communication skills
Problem-solving, critical thinking, and attention to detail
Bring bilingual communication, customer service, and problem-solving skills to First National's Montreal client relations team.

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📌 Bilingual Customer Relations Agent (Quebec City)
🏢 First National Financial
📍 Quebec City