COMPANY INFORMATION
Looking to make a difference? Looking to join an incredible team?

Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario.

Regardless of your role, you will be an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. Medicentres is seeking to change the way healthcare is delivered in Canada by using technology to improve the patient experience.

By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters.

JOB DETAILS
Job Location: Wonderland
Job Type: Full Time
Schedule: Days, Evenings, Weekends...
Compensation: $55,000 – $60,000
Number of Vacancies: 1

JOB PURPOSE
Reporting to the Regional Operations Manager, responsible for efficient day to day operations of the clinics. The Clinic manager is responsible to implement, lead and communicate new initiatives and programs to staff and physicians. Additionally, work collaboratively with physicians, patients, clients, vendors and other internal and external customers to support high quality patient care. This role supports a remote location and requires strong problem-solving skills and the ability to work independently.

PRINCIPAL RESPONSIBILITIES
Clinic Management and Oversight

Achieving the performance goals including, but not limited to physician retention, physician satisfaction, physician patient count, controllable expenses, and operational targets

Responsible for patient, physician and staff engagement

Ensures that company policies, processes and procedures are adhered to





Ensures optimal levels of medical and office supplies are maintained according to budget

Ensures clinic equipment is well maintained

Ensures that funds generated by the clinic are accurately accounted for on a daily basis

Ensures standards for cleanliness, safety, equipment cleaning and IPAC (infection prevention and control) are maintained

Responsible for handling patient concerns in an effective manner in accordance with our

customer service standards

Communicates and executes on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians

Liaises with the Regional Operations Manager and other Clinic support team members regarding clinic profiles and changes

Ensures all operational reporting and metrics are completed in a timely manner

Ensures the EMR is protected and safeguarded according to organizational policy

Manages clinic staffing levels for adherence to the staffing model

Responsible for all aspects of performance management, performance reviews and progressive discipline

Responsible for hiring both medical & non-medical staff as required

Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies

Supports full onboarding for current physicians, including EMR training, appointment booking support, and billing submission support

Ensures billing submissions are accurate, reviews and fixes rejections daily and monthly, and supports timely physician payment

Performs other duties as assigned





Business Development

Supports and executes on business development programs and initiatives

Supports the growth of the clinic

Participates in and supports community involvement and perception of the Medicentres brand

Organizational Leadership

Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis

Leads by example and demonstrates a ‘hands on’ approach in identifying and responding to issues in a timely manner

Provides day-to-day management of clinic staff and is responsible for the direct supervision, support, and accountability of the team

KNOWLEDGE, SKILLS AND EXPERIENCE

1-3- years clinic experience

2-3 years management experience, preferably in a health care clinic

Customer service focus with strong communication skills

Detail oriented with exceptional problem-solving skills

Demonstrated ability to be adaptable and flexible

Demonstrated leadership skills with the ability to manage and motivate teams

Ability to handle confidential information in compliance with the Health Information Act guideline

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.

We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Please note, AI may be used in the selection and recruitment process.

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📌 Clinic Manager - London (Ontario)
🏢 Medicentres Canada
📍 Ontario