Lead customer relations at Hard Rock Ottawa Hotel & Casino in Ottawa, overseeing guest service, player engagement, and shift operations.
This full-time permanent Supervisor role oversees daily Customer Relations operations at the casino and hotel. You will address guest concerns, escalations, rewards program inquiries, and service recovery initiatives. The position supports Hard Rock service standards while fostering satisfaction and loyalty.
Key Responsibilities: Supervise Customer Relations employees during shift operations
Maintain a robust presence on the gaming floor
Ensure compliance with AGCO regulations and applicable laws
Support hiring, training, evaluations, recognition, and development
Plan site promotions with the Customer Relations Manager
Requirements: Post-secondary diploma in Marketing or a business discipline
Two years of special events coordination or public relations experience
One year of service industry supervisory experience
Working knowledge of MS Office and computer applications
Ability to obtain Category 1 Gaming Assistant registration
Bring leadership, organization, and guest service expertise to Customer Relations at Hard Rock Ottawa Hotel & Casino.

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📌 Customer Relations Supervisor Casino (Quebec City)
🏢 Seminole Hard Rock Support Services
📍 Quebec City