Coordinate customer service calls for Convergint in Halifax, using dispatching, scheduling, and work order management to support timely service delivery.
As a Service Coordinator, you will handle incoming calls and coordinate technicians, subcontractors, and customers. You will create service work orders, track call status, manage invoicing, and maintain customer information. The position supports service operations through accurate administration.
Key Responsibilities: Answer and manage incoming customer service calls
Dispatch, schedule, and track technician service calls
Create and maintain iCare service work orders
Reconcile paperwork, timesheets, and service invoicing weekly
Monitor subcontractor execution and follow up on work orders
Requirements:



Diploma or certificate in Business Administration, or related office experience
Minimum one year call center, dispatch, customer service, or administrative experience
Solid Microsoft Outlook, Excel, and Word proficiency
Basic knowledge of accounts receivable, payable, purchase orders, and work orders
Solid organization, communication, and attention to detail
Use customer service, dispatching, and administrative skills to help Convergint remain customers’ first choice for service.

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📌 Service Coordinator Halifax Dispatch (Nova Scotia)
🏢 Convergint Tech
📍 Nova Scotia