Coordinate patient support requests at Cencora while managing case documentation, service workflows, and customer operations activities. This full time profile supports timely resolution.
The Coordinator handles standard and selected non-routine patient and customer support requests. Responsibilities include case intake, accurate records, workflow monitoring, and stakeholder collaboration. The work supports service continuity, access to services, and consistent experience outcomes across operations.
Key Responsibilities: Coordinate patient and customer support requests through timely resolution
Support case intake, documentation, and follow-through activities
Monitor queues, workflows, and transaction quality for delays
Collaborate with stakeholders, partners,



and service providers
Escalate complex issues and unresolved service exceptions
Requirements: High School Diploma, GED, or equivalent experience
Two or more years in customer operations or service
Experience in patient support or case coordination
Experience with service operations or order management
Relevant customer service or healthcare certification preferred
Bring case coordination, customer operations, and workflow monitoring skills to support reliable services at Cencora.

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📌 Patient Support Services Coordinator (Quebec City)
🏢 Cencora
📍 Quebec City