Job Details Union: Non-Union
Number of Vacancies: 2
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre
Department: UHN Digital
Reports to: Service Desk Manager
Salary Range: $32.86 - $41.07 per hour
Hours: 37.5 hours per week
Shifts: 24/7 rotation
Status: Temporary Full-Time (up to 6 months)
Closing Date: November 18, 2026
Position Summary UHN Digital delivers information management and technology services for the entire organization and is responsible for assisting UHN staff and students in transforming lives and communities.
UHN has transitioned its outsourced service desk to an insourced service model. The IT Service Desk Agent will be responsible for supporting TeamUHN as part of a 24/7/365 team. The successful candidate should have excellent interpersonal and conflict management skills and have a proven dedication to customer service excellence.
Duties Provide first level technical support through phone, email and chat to resolve end user issues and support requests
Troubleshoot and diagnose end user issues and document details in ServiceNow
Follow standard operating procedures through use of knowledge articles
Provide support for PC/MAC, laptops, printers, cell phones, tablets/iPads
Support end users in applications such as Microsoft Office, VPN, Citrix, MDM and a variety of clinical/business applications
Proactively recognize potential Major Incidents
Document all steps performed in ServiceNow and ensure all fields are completed with accuracy
Provide timely updates to end users, resolver groups, and management
Flag knowledge articles for changes/updates, where appropriate
Complete any additional ad hoc tasks assigned




Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contraventions of the Act, in a timely manner
Qualifications and Requirements At minimum, completion of a 2 year community college program in computer Science/Information Technology or recognized equivalent required
Minimum of 2-3-years experience working in an IT Support/Service Desk - Must have
All candidates will have to be shift adaptable
Shift work is required including nights, weekends, and/or holidays
Excellent interpersonal and written communication skills
Understanding of Active Directory to unlock and reset passwords
Knowledge of network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
Ability to troubleshoot and resolve email issues, specifically MS Outlook
Active Directory knowledge (managing user accounts throughout their lifecycle, groups and OU management)
Detail-oriented, process focused, self-motivated and the ability to multitask
Communicates in a clear and concise manner, both written and verbal
Self-motivated team player
Ability to operate a personal computer and working knowledge of Windows 10/11, Microsoft Office and Outlook
ITIL v3/4 foundation Certification is an asset




Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
Why join UHN? Competitive offer packages
Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
Close access to Transit and UHN shuttle service
A flexible work environment
Opportunities for development and promotions within a large organization
Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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📌 Digital Technician (IT Service Desk Agent) (Ontario)
🏢 Universityhealthnetwork
📍 Ontario