Support BMO customers with account resolution, informed payment advice, and skilled service while reviewing delinquent and high risk accounts.
As an Account Resolution Advisor, you will manage customer conversations related to collections, payment status, and account transactions. You will build trust through expertise, develop long-term relationships, and address complex requests. The position also supports recovery planning, internal referrals, documentation, and strategic collections initiatives.
Key Responsibilities: Contact customers regarding applications and payment status
Develop action plans to maximize recovery
Manage transactions and refer customers internally
Escalate unresolved situations to managers
Maintain confidential customer and Bank information
Requirements: Three to five years of relevant experience
Related post-secondary degree or equivalent combination
Knowledge of credit qualifications and associated skills
In-depth verbal and written communication skills
In-depth influence and problem-solving skills
Apply your customer relationship, negotiation, and account resolution skills while supporting BMO’s Consumer Collections activities.

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📌 BMO Account Resolution Advisor (Saskatchewan)
🏢 BMO
📍 Saskatchewan