Job Description
You belong at Day & Ross.

International Logistics Coordinator
Full-time

Florenceville, NB

The International Logistics Coordinator will ensure a positive customer experience in the movement of orders internationally through carrier partners, including but not limited to, ocean liners, air carriers, and over the road movement, with a focus on claims-free, on-time service, protection and growth of revenue and margin, while meeting and striving to exceed service expectations

How You’ll Help

Receive, analyze, and process booking information from customers in order to identify and confirm appropriate routes, verify service requirements, and enter information into Cargowise .

Complete required ocean carrier documentation for pickup and release at destination

Track and trace orders to ensure on time departure and arrival and to proactively notify customers of any variances

Understand the wide array of capabilities and schedule of designated carriers and make appropriate matches to customer requirements

Coordinate carrier bookings, follow throughout the duration of the order, and communicate with the customer, as required

Mitigate additional charges through investigation, data integrity and assist with maintaining the accuracy of carrier information

Coordinating customs clearance and cross border documentation

Escalate issues according to established procedures in a timely, accurate and appropriate manner

Work with specialist, supervisor, managers, and customers in order to quickly and efficiently resolve issues

Understand industry market conditions and communicate with the entire team issues that could impact operations as a whole

Revenue and cost entry and verification for billing and payables, escalating disputes,



working with vendors to mitigate charges

Establish strong relationships with both McCain & 3 rd Party customers to continue growth and business support

Provide internal communications on account details, including gaps, breakdowns and wins

Collaborate to identify and implement resolutions/contingencies to meet customer departure and arrival expectations

Other related duties as may be required.

Your Skills And Experience

Post-secondary education, preferably in business, transportation, supply chain and International logistics, is considered an asset.

A suitable combination of post-secondary education and transportation experience may be considered.

Previous experience in international, ocean and/or air logistics an asset.

Exceptional customer service and relationship management skills

Advanced communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience

Strong aptitude and skills with computers, including accuracy and efficiency in data entry and the use of MS Outlook, Excel & Word; experience with Sales Force and Cargowise an asset

Troubleshooting and problem solving skills, with the ability to evaluate current situation, respond quickly to changing requirements and execute accordingly

Robust organizational and time management skills, including the ability to work under pressure in a fast paced setting,



multitask and prioritize in a deadline driven environment; appropriate sense of urgency

Ability to work independently and to collaborate with others to meet customer expectations

Ability to work flexible hours to meet customer needs both locally and internationally

Strong English (written and spoken) required

Bilingual in French and/or Spanish may be required depending on assigned customers; always an asset

About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

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📌 International Logistics Coordinator (New Brunswick)
🏢 Day & Ross
📍 New Brunswick