Support Tali AI customers in English and French by troubleshooting technical issues, guiding onboarding, and protecting clinic adoption across Canada and the US.
As a Bilingual Customer Support Specialist, you will help clinics reach first value through trials, setup, activation, and practical guidance. You will handle Tier I and II troubleshooting across integrations, billing, and account configuration. The work also includes escalations, service disruptions, renewals, and customer records.
Key Responsibilities: Run clinic trials and onboarding from setup through activation
Resolve Tier I and II issues in both languages
Reproduce issues and prepare actionable Engineering escalations
Coordinate service disruptions and contribute to post-incident reviews




Monitor adoption, renewals, records, and recurring customer friction
Requirements: Qualified spoken and written English and French
Hands-on Tier I and II troubleshooting experience
Ownership of customer issues through resolution
Ability to explain technical answers practically to clinicians
Organization across CRM and ticketing systems
Apply bilingual troubleshooting, onboarding, and customer ownership skills to support clinicians using Tali AI’s medical assistant.

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📌 Bilingual Technical Customer Support Specialist (Ontario)
🏢 Tali AI
📍 Ontario