Lead public service operations for the City of Coquitlam, applying customer service leadership and sound decision-making in a regular full time position.
As Customer Service Supervisor, you will oversee Bylaw Services administrative operations and support clerical staff. The position requires strong verbal and written communication, technical skills, and judgment. You will manage competing priorities, interpret bylaws and policies, and improve procedures with limited supervision.
Key Responsibilities: Oversee daily public service counter administrative operations
Supervise and assist clerical staff across the division
Prepare reports and handle internal and external inquiries
Review procedures and identify process efficiencies




Train staff and monitor customer service standards
Requirements: Grade 12 with relevant courses and supervisory experience
Strong leadership, problem-solving, strategic, and analytical thinking
Strong verbal, written, and technical skills
Valid British Columbia Driver's License
Government experience and Amanda or Tempest experience preferred
Apply customer service leadership, bylaw knowledge, and administrative judgment while supporting Coquitlam’s growing local community.

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📌 Bylaw Services Customer Service Supervisor (British Columbia)
🏢 City of Coquitlam
📍 British Columbia