Luxury travel and reservations expertise define this full-time Customer Service Specialist role with Kiwi Collection, remote across Canada or hybrid in Vancouver. Serve clients through phone, email, and chat.
Kiwi Collection seeks a detail-oriented specialist for its Reservations team. You will support direct clients, cardholders, and concierge teams from global financial institution partners. The work involves luxury hotel bookings, special requests, and thoughtful service.
Key Responsibilities: Deliver customer service through phone, email, and chat
Handle availability, pricing, benefits, and special requests
Coordinate clients, concierge teams, and worldwide hotel partners
Quality-check reservations before guest arrival
Prepare quotes and guide clients through bookings
Requirements: Two to four years in luxury hotel, travel, or service roles
Reservations experience strongly preferred
Excellent attention to detail and organization
Confident written and verbal communication
English proficiency; additional languages are advantageous
Apply luxury service, reservation accuracy, and transparent communication while supporting Kiwi Collection clients and global hospitality partners.

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📌 Luxury Travel Reservations Specialist (Ontario)
🏢 Kiwi Collection
📍 Ontario