Investigate complex auto claims across North America through skilled negotiation and analytical decision-making in Definity’s versatile, hybrid work experience. Support fair, timely resolutions.
As a Senior Claims Representative, you will specialize in towing and storage charges involving first-party automobile claims. You will apply claims expertise, provincial regulations, policy wordings, and industry practices. Your work will support national Auto Claims teams, customers, vendors, and legal partners while helping optimize claim costs.
Key Responsibilities: Manage, investigate, and resolve complex towing and storage claims
Negotiate towing fees, releases, and settlements
Guide, coach, and mentor Auto Claims teams
Investigate potential fraud indicators with stakeholders and vendors




Maintain detailed reviews and records in claims systems
Requirements: University degree, related college diploma, or completed CIP designation
Minimum two years of prior claims adjusting experience
Hands-on personal auto and commercial claims experience
Strong negotiation, conflict resolution, analytical, and decision-making skills
Experience with claims systems and Microsoft Office programs
Bring auto claims expertise, negotiation strength, and regulatory judgment to Definity’s specialized towing and storage team.

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📌 Senior Auto Claims Representative (Ontario)
🏢 Definity
📍 Ontario