Support Shift4 Gift Card clients with explicit communication, timely problem resolution, and careful follow-up across a 24/7 service operation.
As a Customer Services associate, you will answer B2C questions about orders and Gift Card usage. You will also provide B2B support for terminal setup, point-of-sale processing, transaction reports, and product inquiries. The role includes monitoring Givex databases, documenting solutions, and escalating issues across teams.
Key Responsibilities: Answer client questions through telephone, tickets, and live chat
Provide post-sale support for orders and Gift Card usage
Support terminal and point-of-sale processing setup
Handle Gift Card product inquiries and transaction issues
Coordinate follow-up actions and cross-team escalations
Requirements: Interest in technology and support-focused work
Ability to manage deadlines, details, and multiple tasks
Strong writing and telephone communication skills
Willingness to learn and accept new responsibilities
Multilingualism in French, Spanish, or Portuguese is an asset
Bring customer service, Gift Card support, problem-solving, and communication strengths to Shift4’s client-focused service team.

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📌 Gift Card Customer Service Specialist (Ontario)
🏢 GiveX Canada
📍 Ontario