Serve Greater Sudbury residents as a bilingual 311 Call Centre Representative using English, French, CRM systems, and municipal service knowledge.
Reporting to the Manager of 311 and Customer Service, this regular part time position supports the City of Greater Sudbury. Answer inquiries, resolve issues at first contact, and route service requests accurately. The role requires one to two and one-half years of related customer relations experience and secondary school completion.
Key Responsibilities: Answer, process, transfer, and refer incoming telephone calls
Provide municipal service, program, and operating-hours information
Record, prioritize, and route requests through CRM software
Assess urgency and escalate issues to appropriate departments




Monitor two-way radio inquiries and follow up with departments
Requirements: Secondary school completion
One to two and one-half years related customer relations experience
Excellent English and required French verbal skills
Positive working knowledge of written French
Conflict resolution, keyboarding, and computer navigation abilities
Apply your bilingual communication, CRM, and problem-solving skills while supporting residents through Greater Sudbury’s 311 service.

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📌 Bilingual 311 Call Centre Representative (Ontario)
🏢 Greater Sudbury
📍 Ontario