Support global cargo customers through accurate phone service, email communication, and detailed shipment tracking from a customer service setting. Handle inquiries with positivity and a Can-Do approach.
As a Customer Service Representative, you will answer questions about cargo, trace movements, scheduling, invoicing, and complex customer issues. Your work helps support timely cargo reception and shipping worldwide. The position combines customer communication with profile updates, call coding, and information management.
Key Responsibilities: Manage incoming calls and identify customer needs
Provide accurate, valid, and complete information
Answer cargo, tracking, scheduling, and invoicing inquiries
Respond to customer queries through email
Update profiles and code call categories in ZRM
Requirements: High school diploma or GED
One year related experience or training
Robust written and verbal English communication
Computer literacy in Word, Excel, and Outlook
Availability across different time zones when required
Apply customer service, cargo tracking, email communication, and computer skills to support accurate global shipment inquiries.

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📌 Cargo Customer Service Representative (Ontario)
🏢 ZIM Integrated Shipping Services
📍 Ontario