Coordinate automotive repair flow using dispatch systems and detailed communication for Advantage Ford within The Wood Automotive Group. Work with technicians, advisors, parts personnel, and management.
Reporting to the Service Manager, the Service Dispatcher assigns work according to technician skills, pay scales, and workloads. The position maintains efficient repair order movement while supporting customer satisfaction. It also requires careful monitoring of timing, costs, documentation, and comeback repairs.
Key Responsibilities: Maintain balanced work distribution across available shop resources
Implement and maintain an effective dispatch system
Prioritize comebacks for prompt and proper attention
Review repair orders for complete documentation
Relay job status changes to advisors and management
Requirements: One or more years of service writing experience preferred
Sales experience preferred but not required
Valid driver's license and positive driving record
Excellent oral and written communication abilities
PBS experience is an asset
Apply automotive dispatch, organization, and communication skills while coordinating repair orders and technician workloads for Advantage Ford.

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📌 Automotive Service Dispatcher (Alberta)
🏢 Wood Automotive Group
📍 Alberta