Coordinate patient access support through accurate case records, reimbursement documentation, and follow-up across Cencora’s operational workflows.
As a Caseworker, you will help advance coverage-related requests and reimbursement support communications. Responsibilities include updating cases, clarifying requirements with stakeholders, and addressing workflow exceptions. You will also support reporting readiness, service continuity, and scalable operational improvements.
Key Responsibilities: Coordinate reimbursement documentation and case progression activities
Communicate requirements with internal and external stakeholders
Clarify coverage-related information supporting case resolution
Update systems and records for operational visibility




Contribute to workflow updates and operational readiness
Requirements: High School Diploma, GED, or equivalent experience required
Two or more years in patient services or healthcare support
Experience with customer operations or related support services
Patient access or service management certification preferred
Customer relationship management systems certification preferred
Use patient access support, documentation coordination, and case updates to advance accurate reimbursement outcomes at Cencora.

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📌 Patient Access Case Coordination Specialist (Quebec City)
🏢 Innomar Strategies
📍 Quebec City