Lead observability strategy at EDC with Dynatrace, telemetry, and hybrid work available from Ottawa or designated Community Hubs.
As Product Owner of the Monitoring and Observability Foundation Service, you will shape service capabilities, governance, and effectiveness. Your work connects enterprise architecture with technology and business stakeholders. The position covers monitoring platforms, event management, integrations, and operational practices across on-premises, hybrid, cloud-native, and SaaS environments.
Key Responsibilities: Own the observability service strategy, roadmap, governance, and backlog
Advance logs, metrics, traces, dependencies, and actionable insights
Oversee Dynatrace platform health, access, lifecycle, and costs
Guide ServiceNow Event Management and ITSM integrations




Manage vendors, contracts, licensing, performance, and escalations
Requirements: Seven years in monitoring, observability, IT operations, or related disciplines
Degree or diploma in technology, engineering, or related field
Product, service, or platform ownership experience
Experience translating strategy into roadmaps, backlogs, and capabilities
Robust analytical, communication, facilitation, and stakeholder-management skills
Bring enterprise observability, Dynatrace, ServiceNow, and roadmap leadership to EDC’s technology operations service.

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📌 Observability Product Owner EDC (Quebec City)
🏢 Export Development Canada | Exportation et développement Canada
📍 Quebec City