Shape Meltwater’s customer understanding through rigorous qualitative and quantitative research, UX metrics, and strategic storytelling for senior stakeholders.
This Manager of UX Research role leads a practice spanning generative studies, product analytics, and experience measurement. You will mentor one researcher while staying hands-on with interviews, surveys, experiments, and usability evaluation. Insights will inform roadmap priorities across the SaaS platform.
Key Responsibilities: Plan generative interviews, field studies, and diary research
Pair FullStory, Pendo, and Amplitude with research
Track CES, CSAT, SUS, and task success
Translate UX trends into leadership recommendations
Influence roadmap priorities with Product and Design
Requirements: Proven qualitative and quantitative research case studies
Experience defining UX metrics and competitive benchmarks
Strong storytelling and senior stakeholder communication skills
Figma and design-system fluency
Research platform and analytics tool proficiency
Apply research rigor, measurement expertise, and explicit communication to strengthen product decisions at Meltwater.

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📌 Senior UX Research Director (Ontario)
🏢 Meltwater
📍 Ontario