At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
General Accountability The priority for this position will be to ensure that client work orders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly. As required you will provide support to ALS clients on our processes and technical requirements relating to their samples.
Specific Responsibilities Ensures that work orders are entered accurately and in a timely manner
Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
Identifies and resolves internal and external problems when they arise
Ensures that all Standard Operating Procedures are adhered to
Proper and timely follow-up of client enquiries or requests
Follow up on “on hold” work orders
Greet all internal and external customers courteously, determine their needs, and direct them to the proper person
Directing calls and taking messages when necessary
Processing a variety of paperwork
Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner
Maintain a positive work environment through active team participation and a focus on quality customer service
Use correct methods in accordance with established procedures and schedules while ensuring analytical quality
Observe established safety regulations and comply with all ALS health and safety policies and procedures
Other duties as assigned
Required Knowledge, Skills & Abilities Strong interpersonal, leadership and organizational and communication skills
Strong Microsoft Office Suite skills
Excellent English communication skills both written and verbal
Strong customer service focus, interpersonal and organizational abilities




Highly motivated and able to work as part of the team
Detail oriented and quality focused individual
Required Qualifications Previous experience with data entry systems required
Administrative Assistant training or business degree preferred
Physical Demands Ability to sit and/or stand for up to 7.5 hours per shift
Manual dexterity to do repetitive tasks such as data entry
Please note that ALS Geochemistry operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.
Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters ALS is proud to be an equal chance employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

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📌 Work Order Entry Clerk (Ontario)
🏢 ALS Canada
📍 Ontario