Shape better patron experiences through user research, service design, and innovative solutions as a Senior Service Designer for library programs.
This senior role leads service design practice across Library teams. You will understand patron needs, analyse processes, and apply design thinking, prototyping, and testing. The work connects community insight with improved library services and programs.
Key Responsibilities: Lead research into patron needs, behaviours, trends, and expectations
Design innovative solutions for library programs and services
Coordinate experimentation and innovation across complex environments
Manage portfolios of projects with dynamic timelines
Present insights and recommendations to diverse stakeholders
Requirements:



Master’s degree or equivalent education and experience
Significant subject matter expertise and specialized skilled experience
Experience with user research, facilitation, journey mapping, prototyping, and testing
Experience managing portfolios containing multiple projects
Familiarity with library operations, technologies, resources, and user needs
Bring service design expertise, person-centered research, and portfolio leadership to improve library experiences for patrons and staff.

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📌 Senior Library Service Designer (Alberta)
🏢 Cambrian College
📍 Alberta