Support Costco clients remotely as a bilingual Contact Centre Representative at CIBC, using card product knowledge and personalized solutions. Work from home with occasional onsite attendance in Montréal.
As a Costco Contact Centre Representative, you will serve as clients’ first point of contact. You will manage account and product requests, resolve issues, and identify relevant banking opportunities. French and English fluency supports business operations outside Quebec, Canada.
Key Responsibilities: Provide personalized support for CIBC card products
Manage client accounts and banking product requests
Listen, ask questions, and recommend suitable solutions
Resolve problems efficiently using CIBC systems and products
Refer clients to appropriate CIBC contacts and departments
Requirements: Fluency in French and English
Secure home workspace with a closing door
Wired internet supporting required call quality speeds
Residence within two hours of CIBC Tower
Flexibility for evenings and weekends
Use bilingual communication, client service, and CIBC card knowledge to deliver effective Costco contact centre support remotely.

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📌 Bilingual Costco Contact Centre Representative (New Brunswick)
🏢 CIBC
📍 New Brunswick