Lead contact centre technology projects for TELUS using Cisco Webex Contact Center, Cisco UCCX, Avaya and omnichannel solutions across Canada.
As a Senior Technology Consultant on the CCAT team, you will guide engagements from discovery through go-live. You will assess customer requirements, design contact centre solutions, and shape technical proposals with sales teams. The work includes voice, IVR, workforce optimization and analytics.
Key Responsibilities: Lead projects from discovery through design, deployment and go-live
Conduct customer discovery sessions and needs analyses
Design voice, IVR and omnichannel solutions across platforms
Write Scope of Work documents and functional specifications
Mentor team members and explore evolving technology releases
Requirements: Seven-plus years designing and deploying contact centre solutions
Hands-on Cisco contact centre platform experience
Experience with call flows, configuration and scripting
Knowledge of telephony, LAN, WAN, SIP and databases
Fluent French and working English proficiency
Apply your contact centre design, project leadership and platform expertise as a Senior Technology Consultant supporting TELUS customers.

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📌 Senior Contact Centre Technology Consultant (Quebec City)
🏢 Telus
📍 Quebec City