Direct Dilawri Vancouver’s Service and Parts departments with a focus on profitability, warranty compliance, inventory control, and customer satisfaction.
As Fixed Operations Manager, you provide strategic direction while supervising departmental teams and reporting to the General Manager. You manage operating budgets, manufacturer policies, legal requirements, and performance objectives. Your work supports strong CSI results and effective dealership operations.
Key Responsibilities: Supervise and coach Service and Parts departmental teams
Maintain high Customer Satisfaction Index performance
Monitor warranty claims, policies, and repair quality
Manage parts inventory counts, returns, and reporting
Develop marketing strategies for customer retention and acquisition
Requirements: Two to four years of Fixed Operations experience
Robust customer service abilities and CSI commitment
People management skills supporting high-performance teams
Excellent written and verbal communication skills
Proficiency with computers; CDK experience is an asset
Bring dealership leadership, warranty knowledge, and parts management expertise to Dilawri Vancouver’s integrated operations.

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📌 Service and Parts Operations Manager (British Columbia)
🏢 Dilawri Group
📍 British Columbia