Resolve complex third-level desktop incidents using advanced troubleshooting, identity, and endpoint management skills in a hybrid enterprise environment. Support meetings remain purpose-driven and planned or ad hoc.
This Desktop Engineer provides tier 3 support while maintaining desktop hardware, software, infrastructure, and core applications. The role identifies root causes, restores service, guides other support members, and contributes expertise to highly complex projects. Security, vulnerability management, audits, and risk remediation are included.
Key Responsibilities: Provide expertise and guidance on complex desktop incidents
Restore services through root-cause analysis and workarounds
Gather requirements and support business and technical projects
Take corrective action for security and compliance requirements




Document lessons learned through risk and audit processes
Requirements: Related post-secondary diploma, degree, or equivalent qualifications
10+ years supporting desktop infrastructure in large enterprises
Solid troubleshooting across endpoints, operating systems, and applications
Experience with Active Directory, Entra ID, identity access, and Group Policy
Communication, collaboration, automation, and complex-network experience
Bring senior desktop support, Microsoft administration, incident resolution, project expertise, and security compliance knowledge to enterprise infrastructure.

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📌 Tier 3 Desktop Support Engineer (Ontario)
🏢 Symcor
📍 Ontario