Shape customer outcomes through LSEG Pricing & Reference Services, combining value planning, adoption strategy, and financial data knowledge.
This Senior Associate Customer Success Manager serves as a trusted advisor to leading financial institutions. You will create Value Plans, clarify customer objectives, and guide organizations toward stronger use of LSEG services. The position connects customer discovery, solution education, risk mitigation, and commercial expansion.
Key Responsibilities: Create and track customer Value Plans and objectives
Lead discovery on data needs, delivery, and workflows
Ensure customers maximize returns from licenses and contracts
Identify up-sell and cross-sell opportunities with partners
Manage issues, escalations, and cross-functional ownership
Requirements: Five-plus years of commercial B2B customer experience
Understanding of pricing, reference data, and data governance
Experience with APIs and cloud-based data delivery
Robust presentation, facilitation, and communication skills
Strong project management and problem-solving skills
Use consultative customer management and PRS expertise to help financial institutions achieve measurable LSEG solution value.

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📌 Pricing And Reference Services Success Manager (Ontario)
🏢 LSEG
📍 Ontario